From Ken Bowden: "As for qualifications, for the last 20 years I have been the Service Manager at The Computeroom, Inc. As far as I know, I am the only person in the Charlotte area (Other than the Apple Store) that is Apple Computer certified on Desktop and Laptop Computers.  I am currently doing out of warranty repairs on all Apple Products.  I have access to parts for desktops, Powerbooks and Ibooks."

Here is his contact information:
The New Computer Room
3601 East Independence Blvd.
Charlotte, NC 28205
(704-242-3075) or (704-532-1600)
Hours of operation are M-F 8:30 – 5:00 PM, with after hours service available on request.